Returns & Refunds
Sample content for the ecommerce starter demo. Replace with counsel-approved text for your business and jurisdiction before go-live.
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How returns work
- 1
Request a return
Contact support with your order number within the return window.
- 2
Ship the item
Pack the item securely and send it back using the instructions we provide.
- 3
Receive your refund
Once we inspect the return, refunds are issued to the original payment method.
Eligibility
Items must be unused and in original packaging unless defective. Some categories may be non-returnable — list them here.
Refunds
Refunds exclude original shipping costs unless the return is due to our error. Processing times depend on your bank or card issuer.
Frequently asked questions
How long do I have to return an item?
This starter policy uses a 30-day return window from delivery.
Who pays return shipping?
Update this for your policy. Many stores charge return shipping except for defective items.